Esam Mustafa

Dr. Esam Mustafa

Ph. D; C. Mgr; CM



Designated Chartered Manager (C.Mgr), designated Certified Manager (CM), Operations Manager, project manager, researcher, and academic expert. With demonstrated working experience in Higher Education and Management industries. Strong interest in management in industries, quantitative analysis, university teaching, and educational Technology. With a Doctor of Philosophy focused on Management, Innovation, Service Operation and Technology Management.



Mustafa, Esam. (2019). Service Innovation (1st ed.). Routlegde, London



Bon, A. T., & Mustafa, E. M. A. (2012). Recent and Influential Studies on TQM-innovation Relationship: A review. International Journal of Management Studies, Statistics and Applied Economics (IJMSAE), 2(2), 147–162.

Mustafa, E. M. A., & Bon, A. T. (2012). Role of Employee Empowerment in Organization Performance: A review. The International Journal ’s Research Journal of Social Science and Management, 2(6), 79–83.

Mustafa, E, & Bon, A. (2012). Role of top management leadership and commitment in total quality management in service organization in Malaysia: A review and conceptual framework. Elixir Human Resource Management, 51(2012), 11029–11033.

Mustafa, Esam. (2010). New motivational scheme and organizational performance enhancement. Universiti Teknologi Malaysia,

Mustafa, Esam, & Bon, A. T. (2013). The relationship between TQM and innovation in service organizations: quantitative findings.

Mustafa, Esam, & Bon, A. T. (2013). Validating measurement model for total quality management practices on optimization of service organizations using confirmatory factor analysis.

Mustafa, Esam, & Bon, A. T. (2015). Impact of Total Quality Management Practices on Innovation in Service Organizations. Universiti Tun Hussein Onn Malaysia.


Conference proceedings:

Bon, A. T., & Mustafa, E. M. A. (2013). Impact of Total Quality Management on Innovation in Service Organizations: Literature Review and New Conceptual Framework. Procedia Engineering, 53, 516–529.

Bon, A. T., Mustafa, E., & Syamsyul Rakiman, U. (2012). Total quality management practices in service organizations in Malaysia: a review. In International Conference of Technology Management, Business and Entrepreneurship.

Mustafa, Esam, & Bon, A. (2012a). Optimizing Service Innovation through Strategies: Areview. In International Conference On Global Optimization and Its Applications (ICoGOIA 2012). Bandung: Padjadjaran University.

Mustafa, Esam, & Bon, A. T. (2012b). Impact of Customer orientation on Innovation: Literature Review. In Proceedings National Graduate Conference 2012. Putra Jaya: Universiti Tenaga Malaysia.